Which statement does NOT apply to the disturbed caller?

The statement that emotional support is unnecessary does not apply to the disturbed caller. In crisis intervention, providing emotional support is a crucial component. Disturbed callers often experience heightened emotional distress, and offering compassion, empathy, and understanding can help them feel heard and validated. This support can play a significant role in de-escalating the situation and addressing the caller's immediate needs.

In contrast, differentiating behavior based on psychological factors, acknowledging somatic complaints, and recognizing when immediate intervention is needed are all essential practices in dealing with disturbed callers. Each of these factors helps to ensure a tailored and effective response to the unique circumstances of the caller, emphasizing the importance of addressing emotional and psychological needs in crisis situations.