Crisis Intervention Practice Test

Question: 1 / 400

What is an indicator of successful telephone crisis intervention?

Improved staff performance

Callers expressing relief and understanding

An indicator of successful telephone crisis intervention is when callers express relief and understanding. This response shows that the intervention effectively addressed the caller's immediate emotional distress and provided them with clarity about their situation. When individuals in crisis feel listened to and validated, it often leads to significant emotional relief, which is a fundamental goal of crisis intervention.

Moreover, expressing understanding suggests that the crisis intervention has facilitated a connection between the caller and the counselor, helping the caller feel supported and less isolated in their experience. The emotional and psychological impact of such interactions considerably contributes to the overall effectiveness of the intervention, making it a key indicator of success in this context.

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Increased number of volunteers

Decreased call duration

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