Which of the following practices exemplifies good netiquette for workers in crisis intervention?

In the context of crisis intervention, good netiquette emphasizes the importance of clear, concise communication. Brevity in responses allows workers to convey essential information without overwhelming clients, helping to maintain engagement during a potentially stressful time. Using standard, clear counseling responses ensures that the message is understood, fostering a supportive environment where clients feel heard and respected.

Long, detailed explanations can often confuse or frustrate clients who may already be experiencing anxiety or distress. Therefore, simplifying communication helps to address their needs more effectively. Not responding to client messages until a solution is found can create feelings of abandonment or neglect, undermining the supportive nature of the intervention process. Similarly, using technical jargon can alienate clients, making them feel incompetent or unvalued, further complicating their crisis experience. By focusing on brevity and clarity, workers can enhance the effectiveness of their communication and support the client's needs during a crisis.