Which of the following is true about the emotional response during a crisis?

During a crisis, emotional responses are typically reactive because individuals often respond to overwhelming stress or threat in immediate and instinctive ways. This reactivity may manifest as heightened emotionality, which can include anger, fear, sadness, or confusion. In the context of crisis intervention, understanding that emotional reactions are often automatic helps crisis workers to better manage situations, as they can anticipate intense emotional expressions from those in crisis and address these emotions effectively.

Nationally recognized frameworks of crisis intervention highlight the importance of recognizing these reactive responses in order to guide individuals through their emotions safely and constructively. This understanding emphasizes the need for trained professionals to provide support in a compassionate and responsive manner, fostering resilience and promoting healing during distressing times.