What technique can be effective when dealing with pranksters or silent callers?

The technique of wondering aloud whether it is difficult for the caller to express what they really need is effective in dealing with pranksters or silent callers because it encourages reflection and engagement. By framing the interaction in this way, the responder creates an open, non-confrontational environment that can prompt the caller to disclose their intentions or feelings. This approach taps into empathy and validation, making it more likely that the caller will respond authentically, whether they are seeking attention, testing boundaries, or genuinely struggling to communicate their needs.

In contrast, challenging the caller to reveal their identity may escalate the situation and lead to further disengagement. Hanging up, while a potential short-term solution, does not address the underlying reason behind the call and misses an opportunity to connect. Requesting them to call back later may also disengage the caller, as it implies that their current communication attempt is unwelcome, reinforcing their initial behavior.