What strategy is recommended for working with callers experiencing mania?

The recommended strategy for working with callers experiencing mania involves slowing them down and pacing with them. This approach is effective because individuals in a manic state often exhibit rapid speech, racing thoughts, and heightened excitement. By slowing the pace of the interaction, the crisis interventionist can help the caller feel more grounded and allow them time to articulate their thoughts more clearly. This pacing can also create a sense of safety and control in a situation where the caller may feel overwhelmed or chaotic.

This strategy promotes better communication and understanding, enabling the interventionist to gather necessary information and assess the caller's needs more effectively. It fosters a supportive environment where the individual feels heard and can engage in a meaningful conversation rather than becoming lost in the rapid flow of their own thoughts.

In contrast, other strategies like encouraging rapid speech or asking direct questions without regard for pacing could exacerbate the caller's agitation and lead to further disorientation or distress. Ignoring their pacing challenges would miss the opportunity to provide meaningful support and could potentially lead to a breakdown in communication.