What should be done with prank callers during crisis calls?

During crisis calls, prank callers represent a significant challenge, as they can divert critical resources and attention away from individuals in genuine distress. Quickly terminating the call with prank callers prevents them from taking up valuable time and resources that could be better utilized helping those in real crisis situations.

Prank calls can create confusion for those who genuinely need assistance, so the best practice is to hang up immediately, ensuring that the crisis line remains available for legitimate calls. This approach prioritizes the safety and well-being of individuals experiencing true crises, as crisis intervention is time-sensitive and requires immediate and dedicated attention.

While engaging with the caller may seem productive, it can lead to wasted time and may prolong the disruption of service. Redirecting prank callers or involving authorities might be appropriate in certain situations, but the most effective immediate response is to maintain the integrity and focus of the crisis line by terminating the call.