What is one of the reasons for the effectiveness of telephone counseling?

One of the key reasons for the effectiveness of telephone counseling is that clients often feel more in control of the situation. When individuals engage in counseling over the phone, they can do so from a familiar or comfortable environment, which can reduce anxiety and enhance their sense of agency. This setting allows them to express themselves more freely without the pressures that may come with face-to-face interactions. Additionally, the ability to disconnect the call if they feel overwhelmed provides a significant sense of security and control, empowering clients to engage at their own pace.

In contrast, physical presence as in option A can often raise emotional responses due to the intensity that comes with direct interactions. While face-to-face interactions can be valuable, they do not necessarily align with the comfort and reduced pressure that phone counseling offers, which makes option C less relevant in this context. Finally, while fostering immediate resolutions is important, telephone counseling primarily benefits from the control that clients feel, making it a more appealing choice for many individuals seeking support.