What is a potential drawback of using telephone counseling according to the context?

Using telephone counseling presents a potential drawback in that it may limit the ability to establish a personal connection between the counselor and the client. Unlike face-to-face interactions, which allow for non-verbal cues, tone of voice, and physical presence that can foster rapport and empathy, telephone counseling relies solely on verbal communication. This lack of visual engagement can hinder the depth of the relationship, making it difficult for clients to feel fully understood or supported. The absence of body language and other visual signals may also lead to challenges in picking up on emotional nuances, which are often key in effective counseling. Therefore, the difficulty in creating a personal connection can potentially weaken the therapeutic alliance that is crucial for successful outcomes in crisis intervention.