What is a key disadvantage of telephone counseling?

A key disadvantage of telephone counseling is that workers may need to use reference notes, which can create distractions during the conversation. In telephone counseling, the inability to observe body language and other non-verbal cues can make it more difficult to engage fully with the client. If counselors rely on notes, it can divert their attention away from actively listening and connecting with the individual, potentially undermining the therapeutic relationship. This distraction might hinder the counselor's ability to be fully present, which is essential for effective intervention and support. In contrast, other options do not accurately represent inherent disadvantages associated specifically with telephone counseling.