What does the crisis worker need to focus on when providing information about the crisis?

Focusing on the potential outcomes and what typically happens to clients is essential for crisis workers because this information provides clients with a realistic perspective on their situation. It helps to normalize the crisis experience, allowing them to understand that they are not alone and that others have faced similar challenges. By discussing potential outcomes, the crisis worker can help clients identify possible pathways forward and encourage them to engage in the healing or problem-solving process. This approach also aids in managing client expectations, reducing anxiety, and fostering a sense of hope and empowerment.

In contrast, relating personal experiences might not be relevant or helpful to the client, as each crisis is unique and personal stories can distract from the client's needs. Furthermore, concentrating solely on the crisis's impact on external systems could overlook the client's personal emotional and psychological responses, which are crucial in crisis intervention. Lastly, while the client's social network responses can be important, understanding the broader potential outcomes is typically more beneficial for guiding the client through their immediate crisis.