Is it true that one of the techniques for managing severely disturbed callers is to reflect their disturbed feelings?

Reflecting disturbed feelings can be a very useful technique in crisis intervention, particularly when dealing with severely disturbed callers. The purpose of this technique is to acknowledge and validate the caller's emotions, which can help them feel heard and understood. By mirroring their feelings, the crisis interventionist can de-escalate intense emotions, foster rapport, and facilitate the process of identifying solutions or coping strategies.

In some cases, if a caller is severely disturbed, reflecting their feelings can help to ground them and provide a sense of support during a turbulent experience. It is essential for the interventionist to approach this with empathy and sensitivity, giving the caller space to express their emotions without judgment. Hence, stating that this technique is not appropriate in severe cases overlooks the value of emotional validation and connection in a crisis setting.

The other options suggest limitations on the appropriateness of this technique, either by implying it should only be used conditionally or in less severe cases. This does not align with best practices in crisis intervention, where reflecting feelings can apply across different levels of distress as a core component of effective communication and support.