At times, a telephone worker may need to provide sexual information to a caller. Is this statement true or false?

The statement is true because, in certain situations, a telephone worker may need to provide sexual information to a caller, especially if the purpose of the call relates to sexual health, relationship advice, or other relevant topics. It’s important for telephone workers to be prepared to address such inquiries appropriately, as they may encounter callers who seek guidance on personal or sensitive issues related to sexuality.

Providing accurate and respectful sexual health information can be essential in crisis intervention scenarios where individuals might be experiencing distress or confusion about sexual matters. Being equipped with the knowledge to respond sensitively can contribute positively to the caller's experience and support their needs effectively.

The other choices either overly restrict the provision of potentially necessary information or imply that it should only occur under specific circumstances, which does not account for the broader context of crisis intervention work.