Are "why" questions generally good open-ended leads in crisis counseling?

In crisis counseling, "why" questions can often lead to defensiveness in individuals. This is because such questions may imply judgment or a demand for justification, which can make clients feel cornered or overwhelmed. Instead of facilitating an open and safe dialogue, asking "why" can trigger feelings of guilt, shame, or anxiety.

Open-ended questions are generally preferred as they encourage clients to share their thoughts and feelings freely, making them feel more understood and less prone to defensiveness. This approach fosters a supportive environment that is crucial in crisis situations, allowing the counselor to gain insights into the client’s experiences without putting them on the spot. Therefore, it's important to approach inquiries in a way that invites reflection and dialogue, rather than defense.